So, while it’s managed with the professionalism of all Marriott properties in my experience, it’s really the individuals here who make the experience something I feel loyal to. That’s part of the culture not only among the staff at the hotel but among the people at Lake George. I love that the Marriott app lets you do this and then the front desk chats back with you! I feel special when I visit because I am remembered. The staff happily remember you even a year in between! And of course basic needs/requests like “I don’t need housekeeping but can we get more towels, etc.” were always met with friendliness and promptness-total ease. ALL the front desk staff went above and beyond in being concerned not just for our stay but for having a happy trip at Lake George in general and that has ALWAYS been our experience there. I felt so comfortable-more excited, really-stopping at the front desk to show our pictures from the boat trip that day. She was so excited FOR us that we were having a great time. She remembered me for the rest of trip, called me when the room was ready, and greeted me by name the many countless hours she was working, whenever I walked past the front desk. I also remember their daughters working! I love that it’s such a charming and intimate environment! Anne was our friendly server at dinner! This most recent trip, in September 2022, I struck up a conversation with Becca, the manager at the front desk. Always so friendly-and they’ve remembered me each visit. I have gotten to know Michele (who does the coffees) and Mary who is a server. I’ve also visited the restaurant (Charlie’s) for breakfast multiple mornings. It’s impeccably clean, luxurious, and I always book a room that’s “Lake View, Balcony.” I can’t tell you how much I enjoy sitting out on the balcony for hours every afternoon, just watching the lake. 0.38km from King Neptunes Pub I have visited this hotel 9 times since 2019.
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